Mostly their accounts exposed a really troubling issue. Some start-up founders told me they were entering into agreements with their incubator/accelerator to pay very substantial sums of money and giving up quite high percentages of their company in return for a place in the program, and the development of a website.
The people who contacted me with these types of agreements were mostly very aggrieved with what was delivered, were self-critical that they naively agreed to the deals and were now locked into onerous and binding contracts. Some said they were legally obliged to pay more than $100,000 as part of their deal.
Their experiences prompted me to develop a basic checklist to help founders and entrepreneurs do a fundamental assessment of what they are being offered. It should help you to determine when to be wary of what I would generally term an exploitative offer.
But first some clarification on the differences between start-up accelerators and incubators. The terms are often used interchangeably, but incubators and accelerators are not the same.
The US National Business Incubator Association defines an incubator as a "business support process" that promotes the successful development of fledgling companies through resources and services from the incubator and its contacts. They don't generally have a limit on the time a business can spend in the program and graduation can occur any time from about six to 48 months.
Incubators are more likely to prefer an existing business that wants to grow and develop over time, with "graduation" from the program taking up to 4 years.. They will often charge a monthly fee for their package of services and don't usually seek an equity position.
Accelerators aim for the same overall goal of helping to improve the odds of success for start-ups, but unlike the incubator, accelerators generally make an investment in the companies enrolled in their programs. Accelerator programs are designed to be concise and generally take three to four months to complete, culminating in a "pitch" or "demo day". Both offer packages of office space, facilities, mentoring, business networks and VC connections.
Three dead giveaways
There are three very important tests to conduct when you are assessing your options. An incubator or accelerator failing any one of these should raise a red flag, indicating you should proceed with extreme caution and, at an absolute minimum, seek objective third-party advice before signing binding agreements.
1. The incubator/accelerator proposes a turnkey solution, including building you a sophisticated website or other using in-house services and charging thousands of dollars.
An incubator where the business model is to use their in-house "dev" team for a fee and/or equity has, in my opinion, a clear conflict of interest.
Ethical incubators/accelerators focus on getting you established with minimal cost and that would rarely involve using expensive in-house developers.
A related warning sign is a complex and one-sided contract that contains clauses binding you to an accelerator well beyond the formal program period.
2. The program's advisors don't have a discernible track record of success working with start-ups.
One of the truly critical means to a successful outcome is the quality of the management team, including the board, chief executive, chief operating officers, advisors and mentors. You absolutely must do careful and detailed due diligence on them.
Whether the incubator has a cool office in a great location is largely irrelevant, it's the team that is critical. Each of these people has a very important role to play in getting you to a point where your business is operational and looks like an attractive investment opportunity.
3. The program's claimed successes are not that successful.
While you might think this is an absolute no-brainer, I list it because once again there is no substitute for a thorough due diligence.
It might take time, even weeks, but you simply have to talk to as many of the past graduates of the program as you can and not just talk to those the program offers up.
If the program you are considering has graduated 40 or 50 businesses, then plan to talk to 80 per cent of them. Don't shortcut this aspect of your due diligence: feedback may range from ecstatic satisfaction to "I'm taking legal action". Please do not think that talking to a handful of past graduates is enough to verify the program's claims.
A final consideration is to be alert to the program that has one objective: to extract the maximum amount of funds and equity from you.
Reputable programs, and there are many, focus on working to qualify the potential of your idea and getting you to an investment-ready status as quickly and with as little cost as possible.
Unfortunately it is very much a case of caveat emptor when it comes to signing a contract with an accelerator or incubator.
Don't sign agreements until you have done your due diligence. A formal legal opinion may well cost a few thousand dollars but that is petty cash compared to signing an exploitative contract.
It's also a good idea to firstly decide whether you really do need to approach either an incubator or accelerator. If you have a killer idea that you truly believe has the potential to become a business, there is a growing number of services designed to quickly help you do basic testing and determine whether you really do have something worthy of investment.
A good example is Javelin that can help you confirm if your idea can find a market. QuickMVP and Javelin's Experiment Board are super useful for start-ups and more mature businesses. If you use either or both of these you'll be in a much better position to pitch to investors.
Greg Twemlow is a Sydney-based business consultant.
About the author:
For my work as a coach, I draw on 30 years in business, working with large corporates and pure startups, in Australia and all over the world including Asia. I've created companies, helped startups grow and I've helped people make the crucial decisions about their career direction.